SHIPPING
V I R A Shipping Policy
Processing Times
Made-to-Order & Pre-Order Items
- Processing times vary by product
- Each item's specific processing timeline is listed in its product description
- Extended production times should be expected for these custom items
- Customers will receive updates on production status for longer processing times
Ready-to-Ship Items
- Processing times vary by product
- Individual processing times are clearly stated in each product description
Shipping Timeframes
Domestic Shipping (United States)
- Estimated delivery: 2-7 business days
- Business days exclude weekends and holidays
- Delivery times start after order processing is complete
- Major metropolitan areas typically receive orders faster
- Remote locations may require additional transit time
International Shipping
- Estimated delivery: 5-14 business days
- Customs processing may affect delivery times
- International customers are responsible for:
- Import duties
- Taxes
- Customs fees
- Any additional charges imposed by their country
Order Tracking
Tracking Information
- Tracking numbers are provided for all shipments
- Tracking details are sent via email once order ships
- Customers should:
- Use provided tracking number to monitor package status
- Check last scan location for current package position
- Allow 24-48 hours for tracking to update after shipping notification
Package Monitoring
1. Track packages using the provided tracking number
2. Check carrier's website for most current updates
3. Monitor last scan location for delivery estimates
4. Contact carrier directly for specific delivery questions
Delivery Issues
Wrong Address
- Customers are responsible for providing correct shipping information
- Address changes after shipping may incur additional fees
- Returned packages due to incorrect address will require reshipment fees
Delayed Packages
- Weather conditions may cause delays
- High-volume shipping periods may affect delivery times
- Natural disasters or unforeseen events can impact shipping
Customer Support
- Contact us immediately for shipping concerns
- Provide order number and tracking information in all correspondence
- Email shipping inquiries to: viraexclusive@gmail.com
Additional Information
Insurance
- Optional shipping insurance available
- Recommended for high-value items
- Claims must be filed within 48 hours of delivery
*VIRA reserves the right to modify shipping policies and procedures as needed. Changes will be reflected in the policy and communicated to customers.*